Customer Service

Last updated: November 2025

At Motion Create, customer satisfaction is a top priority. Our Customer Service team is here to assist you with questions related to your account, purchases, subscriptions, and general platform usage.

1. How We Can Help

Our Customer Service covers the following areas:

• Account creation and login issues
• Purchase and subscription inquiries
• Download access problems
• Billing and payment questions
• License clarification
• General website functionality issues

For product-specific technical questions, please refer to our Item Support Policy.

2. What Customer Service Does NOT Cover

Customer Service does not provide:

• Custom design or development services
• Product customization or modifications
• Software installation or setup
• Training or tutorials beyond available documentation

For custom work requests, please visit YallaStudio.net (custom services by GIRAF Studio).

3. Response Time

• Standard response time: 24–72 business hours
• Response times may vary during weekends, holidays, or peak periods
• Complex requests may require additional time for investigation

4. Contact Channels

You can reach our Customer Service team through:

• Contact Form on Motion Create
• Support Email (if provided on the website)

Please include:

• Your account email
• Order ID (if applicable)
• Clear description of the issue

5. Subscription & Billing Support

Customer Service can assist with:

• Subscription activation and cancellation
• Billing errors or failed payments
• Download limits and plan clarification

Refund requests are handled according to our Refund Policy.

6. Fair Use Policy

We expect respectful and reasonable communication.

Motion Create reserves the right to:

• Limit support interactions in cases of abuse
• Suspend access for repeated misuse or harassment

7. Self-Help Resources

Before contacting Customer Service, we recommend checking:

• FAQ Page
• License Terms
• Refund Policy
• Item Support Policy

These resources resolve most common questions.

8. Service Availability

Customer Service operates:

• Online only
• No phone or live chat support unless stated otherwise

9. Policy Updates

Motion Create may update this Customer Service policy at any time.

Changes will be posted on this page with the updated revision date.

10. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us through the Contact page.

• 📧 contact@motioncreate.net
• 🌐 www.motioncreate.net

© MotionCreate 2025. All Rights Reserved.